|Aqua Misters Ordering Information
|Misting Systems & Misting Fans
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Residential, Commercial, and Industrial Misting Applications
Who is SnowStorm Snowmaking, LLC?
SnowStorm Snowmaking, LLC is our Parent Company. When you place an order with us, the charge on
your credit card will be from SnowStorm Snowmaking, LLC.
Funny, we know. In the winter months we sell snowmaking equipment and in the summer we sell
misting systems to keep you cool!
Do you sell your misting systems all year long?
We sell all of our misting products year round. In rare cases during the off-season, some items may be
temporarily out of stock. This does not happen often.
What is the fastest way to order?
Ordering directly online from our website is the fastest way for us to process your order. Orders placed
on our website are automated and eliminates us from having to manually enter orders, create invoices
etc. We also accept orders by phone for your convenience or if you have trouble ordering online.
How Long will it take for my order to ship?
We generally have sufficient stock of our most popular items and ship these orders same day or next.
During peak season, there may be an increased handling time due to the surge in seasonal orders.
Please order early and beat the rush. Early to mid spring is the best time to order for summer.
How Long will it take to receive my order?
With the exception of large items such as misting fans, most orders ship USPS Priority Mail and arrive
in 1-3 days in most cases. Larger items that ship UPS/Fedex Ground generally take 1-6 days. Very large
items that ship truck freight generally take 7 to 10 days to arrive.
Do you offer local pickup?
We do not offer local pickup and certain items may be drop shipped from another location all together
depending on stock status.
Are all of your items made in the USA?
From the beginning we have been dedicated to offering Made in USA products. Most of our products
such as misting systems, fittings, nozzles, misting pumps, tubing and more is Made in the USA.
Do you offer installation services for your misting systems?
We do not offer installations services for our misting systems. They are very easy for a Do it Yourselfer
to install. However if you do not want to install your misting system yourself you can always hire a
Are your products available in stores?
Currently we only sell direct to our customers and not have any products in any retail stores.
What is your Return Policy?
Most of the items we sell are not returnable due to their nature, high shipping costs (including for you to
return), or the fact they may be made to order.
No returns are accepted on misting systems, build your own misting systems, fogging systems,
misting pumps, misting fans, special orders, and custom made items. These items will only be fixed or
replaced if they arrive damaged or are defective.
All other items that are in new and unused condition may be returned or exchanged within 10 days of
delivery. A re-stocking fee of up to 20% may apply and any shipping costs will be deducted from any
refund. Please contact us first to obtain a Return Authorization Number and ship to address before
returning merchandise. Orders returned without authorization will be refused. After 30 days we are
unable to process ANY returns which is why we ask you initiate a return within 10 days of delivery.
PO Box 633
Orefield, PA 18069
A division of SnowStorm Snowmaking, LLC
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